Billing Overview

This guide provides an overview of how billing works in Imgix.

Choosing a plan

Upon sign-up, all customers are automatically placed on the Free plan. The Free plan allows you to use Imgix with a limited number of Origin Images and Bandwidth each month. You can upgrade to a paid plan anytime if you need more resources.

The plan you should purchase is based on the number of Origin Images and Bandwidth used each month. Origin Images are the number of unique images requested from your Origin server. Bandwidth is the total amount of data transferred from Imgix to your users.

Imgix does not bill you for the number of transformations. You can make thousands of transformations of an Origin Image, but it will only be counted as a single Origin Image in your billing cycle.

See this article for more information on what an Origin Image is.

Upgrading your plan

To upgrade your plan:

1. Login to your Imgix dashboard
2. Click your account at the top right -> Plan & Billing
3. Click on Change Plan

You can upgrade to a higher plan at any time. The new plan will be effective immediately, and you will be billed the prorated amount for the remainder of the billing cycle.

Downgrading your plan

Downgrading your plan can be done in the same way as upgrading your plan:

1. Login to your Imgix dashboard
2. Click your account at the top right -> Plan & Billing
3. Click on Change Plan

Downgrades will take effect at the end of the current billing cycle.

Late payments

If you have an outstanding invoice, your rendering will be turned off until the invoice is paid. You can view your outstanding invoices in the dashboard.

Your rendering will be re-enabled within a few minutes after unpaid invoices have been resolved.

Usage Limits

Each plan has a specified limit on the number of Origin Images and Bandwidth that can be used monthly. If you exceed those limits, new renders will be disabled until the next billing cycle. Cached images will continue to be served.

If you have reached your limit, you can upgrade to the next plan in your dashboard to increase your usage limits. The new plan will be effective immediately, and you will be billed the prorated amount for the remainder of the billing cycle.

If you only need these limits increased temporarily, you can immediately schedule a downgrade to your previous plan. The downgrade will take effect at the end of the current billing cycle and can be one from the same plan update page.

Here are the usage limits for each plan:

See our pricing page for more plan information.

Canceling Your Account

You can cancel your account in two ways:

• You can downgrade to a free account in your plans page. A free account can still use Imgix but will not serve any images once the usage limit has been reached.
• You can delete your account by clicking the account settings page and clicking the Delete Account button.

By deleting your account, you will also delete all your personal information. Deleted accounts are recoverable for 30 days, after which they are permanently deleted.

Payment methods

Customers on a standard plan must pay using a credit card. Imgix accepts Visa, Mastercard, and American Express. Prepaid debit cards are not accepted.

Premium customers have additional payment options such as wire transfer or ACH. When paying with non-credit card methods, we recommend adding the invoice number in your memo field to ensure proper payment reconciliation of your account.

How are multiple-image operations like watermarks and blends charged?

Images used as overlays, watermarks, etc., will count as origin images even if they are not addressed or served directly. For example, if you have 5 images of cars and 1 image of a logo, and you use the logo as a watermark on each of the car photos, you would be billed for 6 origin images. The logo image may never be delivered directly, but it still counts as an origin image since it is fetched to render the logo watermark.