Billing Overview
This guide provides an overview of how billing works in Imgix.
Choosing a plan
Upon sign-up, all customers are automatically placed on a trial plan with 100 free credits for testing the service. These credits are valid for 30 days, after which they will expire. Once they expire, you must select a plan to continue using Imgix’s features.
The number of credits you consume depends on the features you use. Credit usage is grouped based on Management, Delivery, and Transformation. See the pricing FAQ for more information on how credits are consumed per feature.
Upgrading your plan
To upgrade your plan:
- Login to your Imgix dashboard
- Click your account at the lower left -> Credits & Billing
- Click on Change Plan
You can upgrade to a higher plan at any time, and the new plan will be effective immediately. For monthly plans, accounts will be billed immediately for the difference in cost from the previous plan. For yearly plans, accounts will be billed the full price immediately, with the remaining cost of the previous plan applied as credit.
If you are upgrading from a trial plan to a paid plan, your first invoice will be prorated based on the number of days remaining in the billing period, which ends on the last day of the month.
Downgrading your plan
Downgrading your plan can be done in the same way as upgrading your plan:
- Login to your Imgix dashboard
- Click your account at the lower left -> Credits & Billing
- Click on Change Plan
Downgrades will take effect at the end of the current billing cycle.
Late payments
If you have an outstanding invoice, your service will be suspended until the invoice is paid. You can view your outstanding invoices in the dashboard.
Your service will be re-enabled within a few minutes after unpaid invoices are resolved.
Usage Limits
Imgix does not automatically upgrade your plan when you exceed your credit limit. If you go over your plan’s allotted credits, you will be charged for the additional credits used up to a limited amount to prevent unexpected charges. If you reach this limit, further requests to the service will be blocked until you upgrade your plan or purchase additional credits.
If you have reached your limit, you can upgrade to the next plan in your dashboard to increase your usage limits. The new plan will be effective immediately, and the account will be charged the difference in cost from your previous plan. You will then be charged the full price of the new plan at the next billing cycle, which starts at the 1st of the month.
If you only need these limits increased temporarily, you can upgrade and then immediately schedule a downgrade to your previous plan. The downgrade will take effect at the end of the current billing cycle and can be one from the same plan update page.
See our pricing page FAQ for more plan information.
Overage Charges
Credits consumed after exceeding your plan’s credit limit are subject to additional overage charges.
Overage credits are priced at 120% of the standard price-per-credit for your plan.
Approximate credit prices are shown below:
| Credit Plan | Cost | Credits | Standard Credit | Overage Credit |
|---|---|---|---|---|
| Starter | $25 | 100 | $0.25/credit | $0.30/credit |
| Basic | $75 | 375 | $0.20/credit | $0.24/credit |
| Midrange | $150 | 830 | $0.18/credit | $0.22/credit |
| Growth | $300 | 1875 | $0.16/credit | $0.19/credit |
| Growth Plus | $500 | 3570 | $0.14/credit | $0.17/credit |
Overage Cost Calculator
Calculate your estimated overage charges based on your plan and credit usage.
Optimizing Your Usage
You can reduce credit usage and optimize imaging performance at the same time by implementing optimization best practices.
Canceling Your Account
You can cancel your account in two ways:
- You can cancel your subscription on the plans page.
- You can delete your account by clicking the account settings page and clicking the Delete Account button.
By deleting your account, you will also delete all your personal information. Deleted accounts are recoverable for 30 days, after which they are permanently deleted.
Payment methods
Customers on a standard plan must pay using a credit card. Imgix accepts Visa, Mastercard, and American Express. Prepaid debit cards are not accepted.
Premium customers have additional payment options such as wire transfer or ACH. When paying with non-credit card methods, we recommend adding the invoice number in your memo field to ensure proper payment reconciliation of your account.