Getting Support

Imgix support is available for account and technical issues. Before reaching out, the steps below can help you diagnose common problems quickly.

Self-Troubleshooting

If you’re seeing an error code on image requests, check the HTTP Status Codes page for a list of common errors, their causes, and suggested fixes.

Finding Your Request ID

Every response from Imgix includes an x-imgix-id response header — a unique identifier for that specific request. When contacting support, sharing this ID allows the support team to look up the exact request in internal logs.

To find the x-imgix-id header:

1. Open browser DevTools (F12 or right-click → Inspect)
2. Go to the Network tab
3. Click the failing image request
4. In the Headers pane, look for x-imgix-id under Response Headers
5. Copy the full value and include it in your support ticket

Saving a HAR File

A HAR (HTTP Archive) file is a JSON log of all network requests your browser made during a session. Support may ask for one to diagnose request/response issues, headers, timing, and errors.

Chrome / Edge:

1. Open DevTools → Network tab
2. Reproduce the issue
3. Right-click any request → Save all as HAR with content

Firefox:

1. Open DevTools → Network tab
2. Reproduce the issue
3. Click the gear icon → Save All As HAR

Safari:

1. Enable the Develop menu: Safari → Settings → Advanced → Show Develop menu
2. Develop → Show Web Inspector → Network tab
3. Reproduce the issue
4. Click Export (down-arrow icon) to save the HAR file

Note on sensitive data: HAR files can contain cookies, auth tokens, and session data. Review the file before sharing and redact any credentials you don’t want to expose.

Contacting Support

If you weren’t able to resolve the issue using the steps above, contact the Imgix support team. When submitting your ticket, include:

• A description of the issue
• The affected image URL(s)
• The x-imgix-id header value (if available)
• A HAR file (if support requests one)