Getting Started
Account Setup & Analytics

Account Setup & Analytics

Adding Additional Users

If your company requires different levels of access based on roles (e.g. engineering and accounts payable), you can set that up for as many people as necessary. User accounts can have as many permissions as you wish. imgix supports the following permissions:

  • Account Admin: All permissions, including adding and modifying users.
  • Analytics: Access to asset analytics, filterable by Source.
  • Billing: Edit billing information, view and pay invoices.
  • Sources: Create, view, edit, and deploy imgix Sources.
  • Purge: Remove deleted or out-of-date assets from imgix caches.
  • Asset Manager Browse: View all content in the Asset Manager.
  • Asset Manager Edit: Edit and upload assets inside the Asset Manager. (Note: This permission implicitly includes Asset Manager Browse.)

To add a user:

  1. Go to the Users (opens in a new tab) section of your account.
  2. Click the "Add User" button, fill in a full name and email address.
  3. Select permissions for this user, then hit "Create User".

Screenshot-add user form

Once you submit the form, the user will receive an email with a link where they can set their login information. The link will expire after 24 hours.

To modify or remove existing users, navigate to your user dashboard (opens in a new tab) and click the settings gear to the right of the user name. From there, you have the option to either Edit Permissions or Delete. It is only possible to modify users other than yourself. You also must have the Account Admin permission enabled for your user account.

Screenshot-modify user

Upgrading your Account

Once you have decided that you want to upgrade to the Basic Plan or above, you can setup a payment method during your plan upgrade.

Screenshot-Update plan

Adding / Updating a Credit Card

Here's how to add a credit card to your account.

  1. Go to Plan & Billing (opens in a new tab), click Add A Card.

    Screenshot-Add Credit Card

  2. In Stripe, enter your credit card information and click Add.

    Screenshot-Add Credit Card in Stripe

If you have a "Billing Only" user, you may want to have them do this. To set up a contract and invoicing for your company, please contact Sales.

Understanding Analytics

The Analytics (opens in a new tab) section offers usage statistics for your account and imgix's service health, which updates every hour. You can use these to gauge your site or app's usage over each month. For definitions of the terms, click the (?) icons in each section or check out the Glossary.

Here are some basic concepts to understand in relation to imgix's analytics and pricing. Some older pricing plans may differ from the descriptions below.

Origin Images vs. Renders

Origin Images are your original assets, stored on your servers or another web host such as Amazon S3. Renders (or derivative images) are the images we deliver to your users after our API parameters are applied via the rendering api. Each unique variation of an image counts as a render, so you should expect to see more renders than Origin Images, given that you may be delivering the same asset with different parameters depending on your user's context.

Screenshot-Origin images vs renders example

Under our current pricing (opens in a new tab), we only charge for the Origin Images that are requested, and don't charge for creating derivatives. The counter for Origin Images resets at the beginning of each month, so you should expect to see a spike then as Origin Images are requested for the first time and counted.

Total Bandwidth

Though we don't charge to create derivative assets, we do charge for the bandwidth necessary to deliver them to your end users (Total Bandwidth) on some pricing plans. This includes the bandwidth to request the derivative asset from imgix's rendering engine into the CDN (Render Bandwidth) and cache it, and then deliver the derivative from the CDN to the user (CDN Bandwidth). Fetch Bandwidth is tracked on this page but not charged under our current pricing.

Screenshot-Total bandwidth example

Daily vs. Cumulative Stats

We provide two modes for displaying your monthly usage stats so that you have a clear picture of your usage at different levels of granularity: daily totals, and day-over-day cumulative totals. Daily stats can show you where you have usage spikes throughout the month (useful for tracking how your website changes affect usage), and cumulative stats show you the general trend of your usage from the beginning to the end of the month.

Screenshot-Daily vs cumulative stats example

Video Analytics

If video is enabled for your Source, monthly stats for all videos served through imgix using our Video API will be displayed. Analytics for video is broken down into Total Video Encoded, Total Minutes Encoded, Total Video Delivered, and Total Minutes Delivered.

Screenshot-Video Analytics Example

Downloadable Reports

If you are a Premium account with the Reporting API enabled, you can download a daily report of your usage in the Reports tab.

Screenshot reporting tab

The report types and examples can be found below:

cdn_logsContains daily logs for requests made to our CDN for your images. Includes information such as referrers, user agents, cache hits/misses per image, and more. Example file (opens in a new tab)

For the referers and user_agent column, blank values indicate that there was no referer or user-agent data sent to imgix.
image_analyticsContains metrics for each Origin Image accessed that day. Includes the number of requests and errors generated by each Origin Image URL. Example file (opens in a new tab).
mild_errorsContains data related to 4xx-level errors per image. Example file (opens in a new tab).
source_analyticsContains cumulative metrics for each Source. Includes information regarding total Origin Images, total bandwidth, average response times, and more. Example file (opens in a new tab).

Since this report is cumulative, the report generated for July 31 will have Source analytics for that entire month. The report generated for July 15th will have the July Source analytics up to that day.

Other Resources

  • Glossary: Terminology specific to imgix and content delivery
  • HTTP Status Codes: List of status codes returned when there’s an error processing an asset
  • Guides: Industry best practices related to assets (e.g. SEO, caching)
  • Tutorials: In-depth walkthroughs of how to implement imgix for specific use cases